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STRONA GŁÓWNA » Oferta pracy - Customer Service Agent

Customer Service Agent

Kraków - Małopolskie

Klient serwisu strefa-hostess.pl
2016-03-18 15:32

Customer Service Agent - We are looking for someone eager to hop on our Webspirit board. Interested to become one of us?

Webspirit is a well established company with its main office based in the city centre, two minutes walk from Main Market Squere in Cracow (Krupnicza 3/8).
We are currently looking for canditates for the position of Customer Service Agent for a couple of our social portals.


  • Moderation of the sites: verifying the upcoming content (user's profiles, photos etc.)
  • High level customer service for our members
  • Writing specification, checking statistics, monitoring Google Analytics for all sites,
  • Blast queue, Introducing and testing new site features, monitoring the results
  • Preparing emails scheduled for sending & relevant document (teasers, promos)
  • Preparing marketing plans

You will need to show:

  • communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals;
  • listening skills, to understand exactly what customers require;
  • problem-solving skills;
  • confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations;
  • motivational skills and an ability to supervise and lead a team of customer service assistants;
  • creative thinking, to be able to come up with new ideas to improve customer service standards;
  • organisational and planning skills to develop customer services policies;

Would be a plus:

  • Proven customer support experience

We offer:

  • Work in a friendly and open environment
  • Medical Package: Scanmed
  • MultiSport Plus Card
  • Unlimited access to tasty coffee, variety of teas, fresh fruits, delicacies, cereals, and much more!
  • FF: Food Fridays (Pizza/Burger/Sushi)
  • After work: Beer meetings, Paintball, Go-karts

Please send your application to: weronika@gettechforce.com. Only CVs in English will be taken into consideration.

Oferta pracy jest nieaktywna lub nieaktualna!